Our Support Memberships
Preferred Plan
$89
per month
Phone, email, & chat support M-F 8am-6pm
24/7 Phone Support i
Remote Triage Support i
Reactive Monitoring
Proactive Monitoring i
Follow Up Response Time: 2 Hours i
Discounted Labor & Equipment Rates i
Phone, email, & chat support M-F 8am-6pm
24/7 Phone Support i
Remote Triage Support i
Reactive Monitoring
Proactive Monitoring i
Follow Up Response Time: 2 Hours i
Discounted Labor & Equipment Rates i
Essentials Plan
$59
per month
Phone, email, & chat support M-F 8am-6pm
M-F 8am-8pm Phone Support i
Remote Triage Support i
Reactive Monitoring i
Follow Up Response Time: 4 Hours i
Phone, email, & chat support M-F 8am-6pm
M-F 8am-8pm Phone Support i
Remote Triage Support i
Reactive Monitoring i
Follow Up Response Time: 4 Hours i
No Plan / Billed As Needed
$0
per month
Phone, email, & chat support M-F 8am-6pm
M-F 8am-6pm Phone Support
Follow Up Response Time: 1 Business Day i
Phone, email, & chat support M-F 8am-6pm
M-F 8am-6pm Phone Support
Follow Up Response Time: 1 Business Day i
Featured Preferred Plan Benefits
Priority Scheduling
Enjoy the luxury of priority service with same or next-day scheduling for faster support and peace of mind.
24/7 Support
Our people are your people, no matter the time or day. Preferred Plan clients receive the best value and support around the clock.
Proactive Smart System Monitoring
Become enrolled in our Preferred Plan to enjoy our remote home audio video and smart home monitoring services in New York City, Florida, and Los Angeles, CA, ensuring your connected home system is always running smoothly and resolving potential problems before they happen.
Additional Services
Available to suit your needs. Please contact ACS AfterCare to learn more by calling 1-888-724-3004 or emailing .
Annual Tech Reviews
For an additional fee, we can audit and maintain your technology through an annual on-site check up to proactively resolve issues and ensure a reliable system.
Annual System Updates
Preferred Plan clients can rest assured that the performance, stability and efficiency of your home audio video and connected home system in New York City is always up to date and void of potential security flaws.
IT Services
With working and schooling from home now commonplace, our dedicated IT team can provide network performance and security assessments, as well as support for your desktop, laptop and mobile devices to ensure a consistent, secure and reliable experience.
Contact Support
Feel free to reach out to us with any questions or inquiries
Text/SMS Support
516-997-5800
Email Support
Phone Support
1-888-724-3004
